Today, something went wrong with one of my orders. FML.
No, it's true. Someone had me special order some buttons I had discontinued, so I did...and when they arrived, I took them from the shipper, transferred them to a mailer for her, and enthusiastically let her know they were here and ready to go home.
Fast forward to this afternoon, when I received an email from her saying the buttons were only 1/2 the size they were supposed to be! Wow! I had not even noticed they were not the same...ouch.
I want my customers to rip open their packages and feel immensely satisfied and happy with their purchases, not disappointed and irate because all is not as it should be or as they had hoped.
Bottom line is: sometimes things go wrong. If you order from me, and something goes wrong, please don't hesitate to let me know right away. I promise I will do everything I can to make it right.